Research indicates that the factors below foster an inclusive culture. 

Take the time to understand these core features of inclusive organisations and define what each would look like in your organisation.

  • Open and trusting environment - an open and trusting environment within which there is an absence of prejudice and discrimination; and where everyone is treated with respect and dignity and feels valued.
  • Resources evenly distributed - a common acceptance that resources (jobs, income and access to information) are distributed equally.
  • Policies that support - policies are in place concerning equality and human rights, working conditions, dignity at work, employee welfare and fair recruitment and procurement practices.
  • Diversity and inclusion as a business objective - the establishment of diversity and inclusion as a business objective. Inclusive strategies are fully supported and promoted by senior staff. 
  • Devolved decision-making - decision-making processes that are devolved to the lowest point possible. 
  • Listening, encouragement, participation - the encouragement of consultation and participation, with management listening to and acting upon what employees are saying. 
  • Understanding of core values - an understanding of core values by all employees.
  • Open flow of information - an open flow of information throughout the whole organisation between all levels, so that business goals are communicated to everyone, and an attitude of 'us and them' (employees and management) is discouraged.
  • Innovation/creativity - the encouragement of innovation and creativity. 
  • A representative workforce - the workforce is representative of the local community or customers (or if not, under-represented groups are encouraged to apply). 
  • Encouragement - all employees are encouraged to develop and progress, and any barriers faced by specific groups are identified and action taken to address them.