The first step in creating an inclusive organisational culture is to understand what we mean by inclusion and define what this looks like for your organisation. There are various definitions in the literature, for example:

“The process of inclusion engages each individual and makes people feeling valued essential to the success of the organisation. Individuals function at full capacity, feel more valued, and are included in the organisation’s mission. This culture shift creates higher performing organisations where motivation and morale soar.”
Miller and Katz (2002).

Developing your organisation’s definition of inclusion and communicating this to all employees is a critical first step in the journey of developing an inclusive culture.